Refund policy

MotoCush Return & Refund Policy

Our 90-Day Money-Back Guarantee

We want every rider to be completely happy with their purchase. That's why all MotoCush products come with a 90-day, no-hassle guarantee. If you're not satisfied for any reason — even if you've used the product — we'll sort it out for you. No questions asked.

How It Works

Simply email us at support@motocush.co.uk within 90 days of your purchase and let us know what's going on. Our team will get back to you and make sure you're taken care of — whether that's an exchange, a different size, or a full refund.

Size Exchanges
Wrong size? No problem. Just email us at support@motocush.co.uk and we'll send you the correct size as quickly as possible. A £8.99 shipping & handling fee applies to size exchanges, payable before your new size is dispatched.

Refunds

If you'd prefer a full refund, just let us know. Refunds are processed within 3–5 working days.

Faulty or Damaged Items

If your product arrives faulty or damaged, please email us with a photo and we'll arrange a replacement right away. Replacements for faulty, damaged or incorrectly sent items are always free of charge.

1-Year Durability Warranty

All MotoCush products are covered by a 1-Year Durability Warranty. If your product develops a fault within 12 months of purchase, get in touch with a photo and we'll get it replaced.

After 90 Days?

If you're outside the 90-day window, drop us an email anyway — we'll always do our best to help.

Important

⚠️ Please do not send any items back without contacting us first. The address on your parcel is not a valid return address. Always email support@motocush.co.uk for instructions.

Consumer Law Notice

Nothing in this policy affects your rights under UK Consumer Law.

📧 For all enquiries: support@motocush.co.uk